Terms and Conditions

These Terms and Conditions govern the sale of shipping services on www.alfred24.it and all sites owned by Alfred24 Tech S.r.l., and govern their use. Alfred24 (hereinafter “the broker ” or “the platform” is a digital platform aimed at brokering the commercial offer of shipping services and reserves the right to periodically change these Terms and Conditions of sale and the Privacy Policy, for example, as a result of changes in legislation or regulations or in the functions of the Site. The aforementioned changes will be made known to the Users through the Site with an appropriate notice and for the duration of 10 (ten) days from the date of the change. Said communication may, at the discretion of the Intermediary, also be made by sending an appropriate email. The online sale of services on the Site is governed by the rules of the Consumer Code Legislative Decree. No.206/2005, the Electronic Commerce Code Leg. n. 70/2003. The following are the Terms and Conditions of Sale applicable to any of the Shipping Services sold on the Site.

Definitions

For the purposes of this contract:

Broker or platform: Alfred24

Terms and Conditions or Contract the set of these contractual clauses that determine and define the relationship between the intermediary and the User.

Website: alfred24.co.uk, app.alfred24.co.uk, blog.alfred24.co.uk, support.alfred24. co.uk, and all other websites operated by Alfred24 Tech S.r.l.

Shipping Services: The intermediary provides the User with an effective and secure shipping tool that compares through an AI (Artificial Intelligence) algorithm the prices of domestic and international couriers and postal operators. The platform provides Users with clear and up-to-date information on costs, timing and shipping methods from the various integrated and contracted Carriers. Users can browse through the proposed options, check costs, times and shipping methods, and finally select the Carrier most in line with their needs by independently creating their own shipment.
The Alfred24 Tool is also available in Plugin and Plug&Play versions and allows you to import orders from your digital and/or physical channels and turn them into shipments. The alfred24 Service is also usable in agreed Points and Networks of Proximity on the Italian territory and allows to manage acceptance of shipments, deliveries of the e-commerce world and returns.

The Alfred24 system is a Hybrid solution that also allows the User to a also use the platform with their own contracts with integrated Carriers, in which case the User will have to pay a fee to Alfred24 for each waybill created by the system or they can subscribe monthly based on the number of shipments.

Carrier: Transportation company which, on behalf of the intermediary on behalf of the User, executes, under its own responsibility, the contract of carriage.

User: any individual who purchases shipping services sold through the Site.

Consumer: the natural person acting for purposes unrelated to professional or business activity.

Alfred24: is the brand owned by Alfred24 Tech s.r.l., headquartered in Udine, Via jacopo Linussio 51, 33100 Italy, registered with the Register of Companies of the Udine Chamber of Commerce under number UD-298189 pec:
alfred24@pec-legal.it
;

Service: a service provided by Alfred24 to you, including but not limited to packaging materials;

User: the other part of Alfred24 and legal persons belonging to its group;

Offer: a proposal from Alfred24, including but not limited to quotes, price lists, and relevant information in Alfred24 mailings or mentioned on its Web site;

Definitions updated as of 08.11.2022

General Conditions alfred24 Software

1. Subject of the Contract

These Terms and Conditions apply between the intermediary and any User who makes, as a Consumer under applicable regulations, a purchase on the Site. The subject of this contract is:
(a) the purchase of one or more shipments through the intermediary;

Importing e-commerce orders and turning them into shipments

Using the platform through direct contracts with their carriers and printing the waybill

Use of the alfred24 service for acceptance, delivery, and management of returns.
(b) the purchase of Credit on the Wallet (through the issuance of multi-purpose vouchers transformed into AfredCoin credits, this is a recharge transaction with money supply excluded from the scope of the tax to the Pursuant to Art. 2, third paragraph (a),Of Presidential Decree no. 633 of 1972) of the Site in order to purchase alfred24 services and shipments from Carriers through the intermediary.
The contract entered into with the intermediary involves the granting of a mandate authorizing the intermediary to contact the Carrier
chosen

by the User
and conclude, in its own name and on behalf of the User, a contract of carriage for the delivery of the goods. The Terms and Conditions herein apply to all shipments entrusted to the broker. Shipments are understood to be taken over under the conditions prepared by the Carrier, whose services are to be requested by the broker on behalf of its principal and under the mandate received.

2. Changes to the Terms and Conditions

The intermediary reserves the right to change these general conditions at any time by notifying Users on its homepage. In this case, the changes will be effective in accordance with the law, without the need for specific and further approval, and in any case ten days after their publication. If any of the conditions is found to be null or ineffective, any nullity or ineffectiveness shall not extend to the remaining clauses of these terms and conditions.

3. Registration Mode

In order to be able to purchase Shipping Services, the User must make a special registration, through which he/she must enter:

• The data of the User placing the order;
• The data of the sender who may not be the same as the User placing the order;
• Recipient data that may not match the recipient’s data;
• tax code and/or VAT number, SDI code and PEC for invoicing;
• An e-mail address to which all documents such as waybills and invoice will be sent;

The User who registers for the Site must provide all the data requested by the Registration Form, and is responsible for the truthfulness and correctness of the same. The email address given during registration allows the Provider to send an email to the user who must confirm his or her email address following confirmation of all messages related to the Services and the Site in general. The use of temporary emails for registration is prohibited. Users may also register for the Site through their own accounts of third-party platforms listed on the Site. The User may at any time delete his or her data from the Website using the prepared features activated by the relevant button. All transmitted data will be treated in strict compliance with the Privacy Protection Law. The intermediary will use them exclusively to complete orders, and only if explicit consent is given in this regard, the data may also be processed for the purpose of providing information on its initiatives, such as news or promotional discounts.

4. Purchasing Procedure

Each order submitted constitutes an offer to purchase the Shipping Services offered. Orders are subject to the availability and discretionary acceptance of the intermediary. The User must select the service to be purchased and complete the check-out, after carefully verifying the information in the order summary. The order is placed by confirmation of the same and is subject to payment of the price, taxes, and any and all additional charges shown on the summary page.

The dimensions and weight are entered by the user under his own responsibility, the same are checked through at the HUBs of the various couriers who verify and apply the rate according to the weight and volume detected and the areas of departure and delivery of parcels, applying the rates and conditions contracted with alfred24, the user authorizes alfred24 to issue invoices to adjust for any differences detected, ancillary charges and any packages returned to the sender, he also authorizes now for then alfred24 to debit the amount on the wallet and/or offset the amount of the invoices with any markups and/or surcharges to be collected, which will be liquidated on the wallet to create the capacity necessary to pay the invoices, in the absence of liquidity on the wallet the use of the platform will be blocked automatically, until the balance is paid. The contract is concluded when the order is invoiced by the courier and no excess/difference is recognized.

4.1 Acceptance of the Order

The User, by placing an order on the Site, is for all intents and purposes requesting that a shipment be picked up. It is given to the intermediary to reject the request within 48 hours of its entry. Unless the refusal is not the fault of the User, the intermediary will refund to the User the price paid, through the same payment instrument used by the User to make the payment, where possible.

4.2 Order cancellation

Following confirmation, the intermediary forwards the order to the Carrier. It is possible to cancel the order until the User entrusts the Carrier with the shipment. In case of cancellation, in the manner and terms above, the intermediary will re-credit the amount spent by the User excluding Pick Up fees if they are not free of charge. Should the User use the shipping code for which the User has requested and obtained cancellation, the User acknowledges and accepts that the intermediary will automatically withdraw the sums needed for shipping in addition to a penalty of € 25.00.
Under no circumstances can changes be made to shipping order data.

Fraudulent use of the platform, services, communication of false data is punishable by law under Art. 640 of the Criminal Code

5. Prices and Charges

Prices for Shipping Services are displayed in euros. All prices include VAT if due Specifically, the Order Form, the Order confirmation and the related receipt/invoice will detail the price of the Service including VAT and any other taxes due. You acknowledge and agree that prices for Services and Shipments may change without notice as they are also related to fuel fluctuations.

6. Method of Payment and Invoicing

The intermediary uses third-party tools for payment processing and in no way comes into contact with payment data-such as credit card data-supplied. Any costs of handling User’s payments that are not accepted will be charged to the User. For payment purposes, the User may use, if available, AlfredCoin credits within their Wallet. Payment methods include:

• Through instant payments with major Credit Cards: Visa, MasterCard, American Express and JCB, Visa Electron, Rechargeable Credit Cards, Maestro ATMs enabled through the Stripe payment gateway. The transaction amount will be charged to the card at the time of purchasing AlfredCoin credits or individual shipment. The Stripe payment system offers a service that has been verified by a PCI-certified auditor and is PCI Service Provider level 1 certified, which is the most meticulous level of certification available in the digital payments industry. That is why alfred24 offers a high level of security in payment transactions to its customers.
• Bank transfer with credit to wallet within 24/48 hours after verification of credit to alfred24 bank account
• Offsets between markdowns and/or surcharges without any fees

The intermediary by every 10th of the month following the provision of the service will initiate an electronic billing cycle through SDI (the Inland Revenue Service’s Interchange System) to the user.

6.1 Cash on Delivery Payment

The User may avail himself of the “cash on delivery” service, by activating which the intermediary, through the Carrier, takes charge of collecting from the consignee the money due to the sender or the User if a person other than the sender and delivering it to the sender. This service may be withdrawn by the intermediary at any time at its sole discretion. In any case, the cash on delivery option is only possible within the limit allowed for cash transactions. The User who intends to use this service will be required to pay in advance for the shipment, as for any other shipment, according to the dedicated rates on the intermediary’s Site.
The User who intends to ship its goods with cash on delivery payment, in addition to the obligations of any User, is required, under penalty of non-acceptance of the order:

(a) affix the waybill filled out in all its parts, clearly visible, applied in such a way as to avoid accidental tearing and detachment, with the clear and unequivocal wording “COD”, indicating equally clearly and unequivocally its value in euros;
b) indicate the bank details in the appropriate field on its platform profile, the details of crediting by bank transfer for remittance of the money collected by the intermediary at the time of purchase of the service, in the case of bank transfer will be charged the cost of handling cash on delivery amounting to € 1.50 per individual transfer, which may include multiple cash on delivery but will be charged only the cost of € 1.50;
(c) upon request, it will be possible to clear CODs directly to the wallet and handling fees will not be charged

1. The remittance of the cash-on-delivery collected will be disbursed after the couriers have cleared Alfred24, according to the timelines stipulated in the courier’s own contract, highlighted on its Site. In the absence of even part of the above required data or in the presence of data of a different type from those provided (by way of example, but not limited to, a mode of cash collection other than cash), the intermediary will be exonerated from any liability related to the failure to collect the cash on delivery, in addition any extra handling costs will be charged (e.g., check mailing).
2. Wallet alfred24
   A pre-paid expiring Wallet is available on the Site. The service consists of the advance purchase of a credit (AlfredCoin) and allows you to avoid making a new economic transaction for each shipment and to benefit from any discounts. By logging in to their profile and selecting Wallet, Users enter a specific section where they can check, manage and supplement their credit. The credit can be replenished through top-ups in denominations that will be defined by the intermediary from time to time on the Site. The credit that can be purchased and any related discount on current rates are unchallengeably set by the intermediary. Therefore, the purchase of credit does not result in the fixing of either the shipping rates then charged on the Site or any other parameters. The credit can only be spent on the Site and within the term of 12 (twelve) months from the date of purchase. At the end of 12 (twelve) months, the credit will be reset to zero. The User, within the same time frame, may contact the intermediary via the email amministrazione@alfred24.com, to request the return of any remaining amounts in the Wallet. The above amounts will be returned in the minimum amount of 10.00 euros up to 15% of the value of the remaining amounts present. The remaining amount will be retained by the Supplier as a reimbursement of administrative fees for case management. The User acknowledges and agrees that any credits loaded into the balance that are not purchased and therefore free, tied to promotions or discounts, are never refundable.

7. Service availability

The broker agrees to keep the list of Shipping Services available on the Site offered by contracted Carriers up-to-date. However, it is possible that, subsequent to the confirmation of the order, and as a result of events that are difficult to foresee and outside the intermediary’s sphere of intervention, some or all of the services ordered will no longer be available or will be available on different terms than those originally envisaged. In such cases, the intermediary contacts the User to verify the User’s interest in purchasing a different Service, including through a different Carrier. If there is no agreement, the order is cancelled for the part related to the unavailable service. Any sums paid shall be returned to the User without delay.

8. Obligations of the Intermediary

The intermediary, as an agent, is required to enter into a contract of carriage with the Carrier chosen by the User for the shipment of the goods. The intermediary executes the entrusted mandate in the interest of the principal and adopts, in the performance of its obligations, the diligence of a good family man.

9. Obligations of the User

The User by accepting these Terms and Conditions agrees to truthfully and correctly provide all information requested by the intermediary through the interface of the Site. The User is required to state accurately and truthfully:

1. their own personal data;
2. The sender’s data if different from the User’s;
3. The contents of the shipment;
4. The full address of the recipient or destination address if different from the recipient;
5. The exact weight and dimensions of the goods being shipped.

The User acknowledges that if as a result of conduct attributable to the User, the weight and/or volume of the packages shipped should be greater than that declared at the time of purchase, the Carrier may charge the intermediary for the difference in price found from that declared.
The User in this case releases the intermediary from any responsibility about the detections made by the Carrier. Under such circumstances, the User acknowledges and agrees that the intermediary:

1. will contact the User by e-mail to request payment of the difference and warn him or her that failure to do so will result in recovery of the amounts;
2. will charge the User the difference in price from the sale price for that weight range by deducting the higher amount due from the credit purchased on the Site;
3. in the event of incidents of misreporting of weight and volume of packages for number 5 (five) per year, the intermediary will block the User’s account resulting in the loss of any credits purchased on the Site.
4. as a result of the account being blocked, the User will no longer be able to open a new account. The intermediary will always verify tax identification numbers or other account identification data for this purpose.

The User is also required to pack the goods in a manner suitable to protect them from the ordinary hazards of transportation, including related sorting processes. He must take care to select the right type of packaging and use the correct protections so that his item/product arrives intact at its destination. Packing an item is always and in all cases the responsibility of the sender. If the Carrier accepts the shipment that is not properly packed, the User will be responsible for the packaging penalty, which will be determined according to the individual Carrier’s rates. To properly pack a package, see the guide available here. In the event of erroneous and/or inaccurate information, unsuitable packaging, or other omissions attributable to the User, the User shall indemnify and hold the intermediary harmless for any injury suffered. In the event that a shipment arranged by the User and taken over by the intermediary should involve the violation of mandatory regulations, national and international, including those relating to the safety of transport, the User undertakes to indemnify and hold the intermediary harmless from any and all prejudice that may result.

10. Carrier liability

Services related to the contract of carriage are provided directly by the Carrier, according to the conditions defined by it and under its full and exclusive responsibility. Consequently, the intermediary cannot be held responsible in any way for the proper performance of the contractual obligations incumbent on the Carrier. The User chooses the carrier at its sole discretion and acknowledges and agrees that the same may not make, against the intermediary, any claim for damages for, but not limited to, failure to meet delivery times, non-delivery, damage and/or total or partial loss of the goods shipped. However, the User’s right to take direct action against the defaulting Carrier remains unaffected.

11. Limits of Liability

The User expressly releases the intermediary from any liability for loss or damage to the goods transported or for delay in their delivery.
The User acknowledges and agrees that the intermediary may debit and withdraw from the User’s Wallet any sums charged to the User by the Carrier, including through offsets against CODs and/or outstanding surcharges.
The User acknowledges that transportation in Italy is assumed by the Carrier according to the compensation limit provided by law in Art. 1696 C.C. which, in case of loss or damage of the goods transported, is Euro 1 per kilogram of gross weight of the lost or damaged goods, unless the Carrier’s intent or gross negligence. The compensation limit provided for in the Geneva CRM Convention (i.e., special drawing rights x coefficient 8.33 = compensation per kilogram gross weight of lost or damaged goods), for lost and damaged goods, as well as the limit provided for therein in the case of delayed delivery, will be applied to foreign shipments. The User shall notify the Carrier in writing, under penalty of forfeiture, within 8 calendar days from the date of acceptance of the shipment for domestic shipments and 21 days for international shipments, except, in the case of the latter, of a different time limit where provided by a mandatory rule, of any claims relating to the Carrier’s liability for loss or damage of the goods transported and delay in their redelivery.

12. Prohibited Shipments

Intermediary reserves the right to refuse orders concerning goods which, in its sole discretion, it deems to be dangerous, including, but not limited to, those specified in the technical instructions of the International Civil Aviation Organization (ICAO), the dangerous goods regulations of the International Air Transport Association (IATA) in the International Dangerous Goods Code (IMGD), in the International European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), or in any other national or international regulations applicable to the carriage of dangerous goods. In any case, items listed here in the appropriate section posted on the Site cannot be commissioned for shipment. The shipment of valuables is also prohibited. If, for any reason and/or cause, this should happen, shipping will be done at the sole risk of the User.

13. Required Documentation, Customs and Inventory

13.1 Waybill

The User shall accompany each shipment with an appropriate waybill for the purpose of proper performance of this shipping contract. The waybill can be downloaded from the restricted area. Should the shipment be without a waybill during pickup, the Carrier shall have the right not to take charge of the shipment. If the Carrier takes charge of the shipment even in the absence of the waybill, the intermediary cannot guarantee that the price paid by the User will not be subject to variations that depend solely on the discretion of the Carrier.

13.2 Customs practices

If the User requests the intermediary to carry out customs clearance, the User warrants, under his or her own personal responsibility, that the relevant goods may be legally exported to the destination state and may freely transit through any intermediate states. The User also warrants that the accompanying documentation is complete, authentic, free of any irregularities, complies with applicable regulations, and that the goods themselves comply with the necessary marking and/or any other relevant legal provisions. The User, also in observance of the legislation on the protection of personal data, hereby authorizes the intermediary to process any data useful for transportation and customs clearance operations and for the processing of any other administrative and/or operational practice related thereto or required by the customs and judicial authorities, by any means, whether electronic or paper-based. The broker reserves the right to hold the goods in its warehouses until missing documentation is supplemented and additional fees due from the User are paid in full.

13.3 Stock

If it is not possible to deliver the consignment item to the consignee, the goods will be held in storage under the conditions stipulated in the contract of carriage concluded by the intermediary with the carriers, and the User acknowledges and agrees that the relevant costs may be charged by the latter to the User by withdrawal of the amount from the User’s Wallet, if they are not paid by the consignee. The User expressly releases the intermediary from any liability inherent in the storage of the goods.

14. Intellectual Property Rights

All content on the Site is protected and safeguarded by current copyright and industrial and intellectual property laws. By way of example and without limitation, the content of the Site must be understood to include: the domain name, its sub-domains, all text, any graphic and/or text representations in general, photographs, films. All intellectual and industrial property rights relating thereto are the exclusive property of the intermediary, are reserved to it and are not and will not be transferred or licensed under any circumstances to the User. Therefore, the User may not reproduce, duplicate, copy and redistribute, retransmit including to other websites, transfer or otherwise make available to third parties in any capacity or otherwise use for purposes other than storage and/or consultation the Sites and/or Site Content, without the prior express and formal approval of the intermediary.

15. Waiver of Liability

The parties agree as follows:

• the User agrees not to transmit and make available unlawful material, covered by copyright and any other protected right, material in which trademarks and distinctive signs are included that the User is not authorized to dispose of, releasing the intermediary from any liability in this regard;
• the User exonerates the intermediary from any liability for failure to perform or proper performance on time of the services covered by this contract or damage resulting therefrom due to force majeure;
• the User releases the intermediary from any liability in case of incorrect indication of the weight and volume of the goods subject to shipment, in case of loss, theft, damage to the goods subject to shipment;
• the Parties agree that in the event of any kind of dispute inherent in or arising out of this contract for which the intermediary is held liable in any way, the resulting claim for damages, shall not exceed the value of the service purchased;
• The User exonerates the intermediary and agrees that he/she shall be solely responsible if he/she has made shipments that are unlawful or otherwise contrary to mandatory regulations, including the intellectual and industrial property rights of third parties; has requested the shipment of goods whose transportation or possession is criminally prosecuted such as, by way of example and not limited to, narcotics, weapons, child pornography, protected animals, stolen works of art; uses the Service for goods whose movement requires prior authorization from the public security authority, such as, by way of example and not limited to, weapons, drugs, special waste;
• The user exonerates the intermediary in case of unavailability of the consignee and the impossibility of being able to deliver the package and authorizes the charging of any costs of storage , opening file and return to sender of packages;
• The user exonerates the intermediary in the event of incorrect or incomplete documentation that causes the inability to be able to deliver the package and authorizes the charging of any costs of storage , opening of file and return to sender of packages.

16. Right of Withdrawal

All purchases made by the User Consumer at the Site are covered by the right of withdrawal guarantee. To exercise this right within 14 working days from the date of conclusion of the contract, it is sufficient to notify the intermediary and the Carrier that you wish to withdraw from the purchase by any explicit statement to that effect (e.g., by registered mail with return receipt, or by e-mail). The User Consumer acknowledges and expressly agrees that in the event of performance commenced before the expiration of 14 days from the signing of the contract, he/she will not be able to exercise the aforementioned withdrawal in accordance with D. lgs. n. 206 of 2005.

17. Personal Data Processing (Privacy)

The User is invited to carefully read the information on the processing of personal data (Privacy Policy) made pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relevant consent to processing where required (Cookie Policy). The intermediary as the Data Controller informs the User that the Personal Data provided by the same and acquired at the time of registration in the restricted access area of the Site, at the conclusion of an online purchase contract or at the time of navigation on the site through the so-called system “logs”, will be processed, by manual, computer and telematic means for the purposes indicated in the Privacy Policy.

18. Communications

All communications regarding the Site services should be sent using the contact information specified in the Agreement.

19. Applicable Law and Jurisdiction

These Terms and Conditions are governed entirely by Italian law. Any dispute arising in connection with the validity, interpretation, execution and termination between the contracts entered into online by the User Consumer with the intermediary will be the exclusive jurisdiction of the Court of Udine.

20. Resolution of Disputes

According to Article 49 paragraph 1 letter V of Legislative Decree no. 206/2005 (Consumer Code) the Consumer can make use of the Joint Conciliation Procedure (ADR). Pursuant to Art. 14 of Regulation 524/2013, in the event of a dispute, the Consumer may file a complaint through the ODR platform of the European Union. For more information contact the company.

21. Additional Communications

For further information of any kind you can contact the Supplier by e-mail at the following address:
hello-it@alfred24.com
At Pursuant to Articles 1341 and 1342 of the Civil Code, the User declares that he/she has carefully read and expressly accepts all the clauses of these Terms and Conditions and in particular those set forth in the Articles.5,8,9,11,12,13,15,16,18,19 and 21.

Service alfred24 Network

1. Applicability of the General Conditions and Services of Alfred24

These general terms and conditions of service (hereinafter also referred to as the “General Conditions”) apply to the Services (as defined below) provided by Alfred24 Tech S.r.l., with registered office at Via Jacopo Linussio, 51, Udine (UD) 33100, registered with the Udine Companies’ Register, with C.F. and VAT no. 02922760307, REA no. UD-298189 , and share capital of € 358,112.01 i.v. (hereinafter, “Alfred24”).

Delivery and Shipment Management Services (hereinafter, collectively, the “Services” and, individually, a “Service”) include:

handling, temporary storage, pickup/collection, delivery, returns handling, receiving of parcels and packages/mailings (including postal);

courier services (either directly or through support provided to/from third parties);

Freight transportation for third parties in Italy and abroad; as well as

any other Service described on the alfred24.co.uk website, in accordance with current regulations.

all including through the use of a Network (so-called “Parcel Shop”) used for the acceptance, collection and distribution to customers of parcels, packages and correspondence (hereinafter the “Parcel Shops”).

“Customer” means any person who uses the services offered by Alfred24 and who has specifically approved these General Terms and Conditions. The Client may be either the principal or the beneficiary of the Services, as the case may be, unless otherwise expressly stated below in these Terms and Conditions. The Client and Alfred24 are hereinafter also jointly referred to as the “Parties” and each a “Party.”

The Services fall under the scope of the regulations on postal services in D. Lgs. July 22, 1999, no. 261, as amended (hereinafter, the “Decree”). In order to perform the Services, Alfred24 has General Authorization No. 4638/2018 pursuant to Article 6, Paragraph 1 of the Decree, Individual Postal License No. 3834/2018 (jointly, the “Authorizations”).

In no case are the Services part of the universal postal service (ex art. 3 of the Decree) or a substitute for it. The Services are not carried out in a standardized manner, but rather in a manner that varies according to the needs of the Clients with whom special written contracts (also concluded digitally) are negotiated and entered into, which include specific stipulations. In the absence of specific conditions, the Services are governed by these General Conditions.

For the performance of the Services, the Customer authorizes Alfred24 to make discretionary use, at any stage and for any phase of the provision, of the organization of companies in the group of which Alfred24 is a member (the “Group”) and/or the services of third parties.

The trademarks, logos, domain names, as well as, in general, any distinctive sign used to distinguish Alfred24 and its Services are protected by current applicable legislation in this area, and in any case, their reproduction in any form whatsoever is prohibited without the express written authorization of Alfred24.

2. Label and documentation of the Services

The Customer, in the absence of different written agreements, undertakes to deliver the goods subject to the requested Service together with the relevant Label generated by the Alfred24 system (the “Label”) or, in any case, to complete the loading document according to the template provided or accepted by Alfred24. Any reference to the “Label” in these Terms and Conditions shall be deemed to include the different shipping document provided or accepted by Alfred24. With reference to the individual Service, in the event of a discrepancy between the indications on the documents relating to it, the indications on the Label will prevail.

The Label must be filled out in every part, including the section regarding payment methods, clearly and legibly and must be accepted by the Customer. In particular, the Label must include the exact and complete information of sender and recipient, as indicated in the form made available to the Customer by Alfred24 (filling in all fields indicated as “mandatory” in a clear and understandable manner).

Alfred24 assumes no liability for any damages resulting from incorrectly, incompletely or illegibly reported information, even if not detected at the time of acceptance of the assignment to provide the Service.

Alfred24, after 24 months have elapsed, will have no obligation to retain evidence of the Service. Of this circumstance, the Customer undertakes to inform in advance the recipient and any other person who may have an interest in the Service.

3. Abstention of Alfred24 from providing the Service

Alfred24 has the right at any time, in its sole discretion and the customer expressly accepts this right, to refuse, cancel, suspend or postpone any Service, in the event that, in its judgment, the requested service:

1. is not fully described or the shipment lacks labeling, the appropriate packaging and/or the documents required by laws, regulations, administrative provisions and conventions, including international, pro-tempore in force, does not comply in excess of the weight specified by the customer;
2. by the characteristics of the content does not allow for normal performance of the assignment, subject to the provisions of Article 4 below;
3. May cause harm to people, animals or property;
4. Is prohibited by law or is in violation of any of these General Conditions;
5. Has to do with goods subject to rapid deterioration or decomposition;
6. Is requested by a Client who is in a state of insolvency.

In such cases, Alfred24 reserves the right to retain the goods covered by the Service or return them to the sender and, in the event of imminent danger or deterioration, proceed to their destruction, it being understood that under no circumstances shall Alfred 24 be held responsible for any damage caused to the goods. On the contrary, the client will be liable for the harmful consequences and expenses that, hypothetically, for whatever reason, may result.

4. Items not acceptable for transport

The following items will not be accepted for transportation to any destination and in any case may not be the subject of any Service, unless otherwise expressly permitted by Alfred24:

1. Money (coins, cash, legal tender bills, negotiable securities equivalent to cash such as endorsed shares, bonds, letters of funds transfer), collectible coins and stamps; Works of art without documentation (purchase contract, invoice, passport of the work)
2. explosives, fireworks and any other articles of a flammable or incendiary nature;
3. Human corpses, organs or body parts, human and animal embryos, ashes or human remains;
4. Any shipment to be delivered to APO addresses (i.e., P.O. box addresses) or FPO addresses (i.e., poste restante addresses);
5. Any shipment to be delivered COD;
6. Firearms, weapons in general, ammunition and parts of weapons;
7. foodstuffs, perishable foodstuffs, beverages requiring refrigeration or other environmental controls;
8. Plants and plant material, including seeds and cut flowers;
9. lottery tickets, gambling items where prohibited by law;
10. perishable goods (other than those under (g) above) unless prior agreements have been reached in this regard;
11. Pornographic and/or obscene material;
12. Hazardous waste, including but not limited to hypothermic needles and/or used syringes or medical waste;
13. ice (frozen water);
14. items for the forwarding of which Alfred24 is required to obtain a special license, or a special transport, import or export permit;
15. Items whose transportation, import or export is prohibited by law or regulation;
16. hazardous products;
17. Dead animals or animals that have been stuffed;
18. Damp or wet necks, in which there are leaks or which emit any kind of odor;
19. Live animals, including fish and insects;
20. goods that may cause damage or delay to equipment, personnel, or otherwise to Alfred24’s Parcel Shops.

Alfred24 disclaims all liability for Services related to the above items however accepted (including any items accepted in error or prior notice).

Additional restrictions may apply depending on the destination or Service chosen. Some items may be required to comply with multiple administrative and customs formalities, which may result in a longer time required for border transit. Alfred24 reserves the right to reject packages on the basis of such limitations or for reasons of security and secrecy. Alfred24 will be allowed to charge an administrative fee for rejected packages and for the cost of returning the goods to the sender, where applicable. Further information will be provided upon request.

5. Hazardous materials

Acceptance of hazardous materials by Alfred24 is subject to reaching a specific agreement with the Customer. In any case, shipments subject to the European Agreement for the International Carriage of Dangerous Goods by Road (ADR) require special transport arrangements and the Customer must contact Alfred24 for confirmation or shipping arrangements prior to the shipment itself. Alfred24 reserves the right to reject hazardous materials where such goods cannot be accepted under the law time to time applicable.

All packages containing hazardous products must comply with the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations, or other applicable regulations.

The Customer shall be fully responsible for any damage caused by any failure to comply with applicable regulations. The Customer shall ensure and shall be responsible for the complete and effective packaging of all hazardous materials in compliance with all requirements with respect to various classifications, packaging, documentation, marking and labeling, as well as requirements under any other applicable laws, rules or regulations. The Client is also responsible for ensuring that the sender (or receiver, depending on what role the Client plays) complies with all applicable laws, rules, or regulations.

The Customer must comply with all applicable laws, rules and regulations governing packaging, marking and labeling of shipments of blood and blood products regardless of whether they are infectious.

Alfred24 packaging cannot be used to ship hazardous materials.

Alfred24 is released from any liability for any delays in the performance of the Services caused by safety requirements related to the hazardous nature of the materials delivered by (or on behalf of) the Customer.

6. Packaging

The Customer shall take care of the packing of the package in such a way as to ensure the smooth and proper execution of loading, unloading and handling operations, as well as to prevent the loss or damage of the goods contained in them, damage to persons, animals or property. Damages, if any, resulting from unsuitable packaging will be borne by the Customer.

The Customer must ensure that packages are carefully sealed with a suitable system to prevent them from being opened and still make subsequent re-packaging possible.

7. Controls and adjustment of fees for possible redundancies

It is the Customer’s responsibility to verify that the measurements and weight of the goods covered by the Service are within those specified for the purchased Service or otherwise compatible with it. In addition, the Customer expressly accepts the right of Alfred24 to weigh and measure, again, at any time, the goods by automated and certified means, as well as the right to invoice the increased amount resulting from redundancies found, according to the economic conditions provided by the chosen Service.

The Customer shall pay special attention to the determination of the weight and measurement of its goods covered by the Service, as the weight declared by the Customer will be considered useful for billing purposes, unless Alfred24 detects a higher weight or measurement, in which case the Customer will be charged the difference in cost.

The verification of weight and dimensions mentioned above, may also be performed after the acceptance of the request for the Service and in the absence of the Customer himself. The result of the matching, carried out with third-party certified systems, shall be authentic in the relationship between the Parties, and the Customer expressly accepts the result of the measurement and weight carried out by Alfred24, and is obliged to accept the possible imposition of the payment of the relevant difference.

Invoicing for any excess weight and/or size found may also occur after the performance of the requested Service and, in any case, within any time limits provided by applicable regulations.

In the event that any excess weight and/or size is found in the presence of the Customer, the Customer may supplement the surcharge by sending an additional notice.

Expenses will be calculated as indicated by Alfred24.

8. Hours of operation for pickup and delivery operations.

Pickup and delivery are made in relation to the type of Service purchased. Delivery and pickup at a Parcel Shop are normally made according to the Parcel Shop opening hours visible in the appropriate Store Locator on the alfred24.co.uk website at the link https://alfred24.it/store-locator/

Unless otherwise and explicitly agreed between the Parties, Alfred24 does not perform Pick Up service:

1. On Saturdays and Sundays;
2. On weekday holidays;
3. During the vacation closure period established by the category;
4. on days and at times when by law or administrative provision traffic has been prohibited on urban and/or suburban roads;
5. on days when, due to local custom or government regulations, warehouses and/or offices, stores and businesses should be closed.

9. Release

In the event that a Service could not be completed, the Customer may, upon release of the goods covered by the Service, instruct Alfred24 to perform the Service again, subject to the obligation to reimburse expenses and compensate for any resulting damage, or request its abandonment.

Notwithstanding the above, the Customer, following the entrustment of a Service to Alfred24, may not request to suspend its performance after it has begun. Upon request, Alfred24, at its discretion, may attempt to disrupt the process of performing the Service already in place without assuming any specific responsibility for it.

All inventory in a Parcel Shop for a period longer than 15 (Fifteen) calendar days will be collected by Alfred24 and deposited at the Alfred24 HUB, with storage costs borne by the Customer.

10. Obligations and Responsibilities of the Client

The Customer represents and warrants:

1. that the goods covered by the Service (including but not limited to the weight and number of items) have been properly described in the Label, have been properly labeled, and the label(s) have been placed by the Customer securely and in a conspicuous area on the outer surface of the package so that they can be clearly seen;
2. that the recipient’s contact details have been fully, accurately, and legibly stated in the Label as well as on an address label securely and prominently attached to the outer surface so that they can be clearly seen;
3. that the goods covered by the Service have been prepared and packed safely and carefully, such that they are protected against ordinary risks of transportation, or for the performance of different Services, including related sorting processes and/or handling processes; Alfred24 reserves the right to permanently accept the goods covered by the Service either during the pick-up phase or the collection phase;
4. To have declared the correct weight of the goods covered by the Service;
5. to have securely attached, in the cases required by law, a heavy load label in a conspicuous position on the outer surface so that it can be easily seen for any property weighing 20 kilograms or less;
6. That the goods covered by the Service are not among those subject to IATA, ICAO, IMDG, or ADR restrictions and are not prohibited items;
7. that if the Customer has requested to charge the cost of transportation to the recipient or a third party and the recipient or third party fails to pay, the Customer will promptly settle Alfred24’s service within the agreed payment terms;
8. That all applicable laws and regulations have been complied with;
9. That it has taken all reasonable precautions required by all conventions, directives and laws pertaining to the protection of personal data in order to ensure the safeguarding of such data in the event of non-delivery or misdelivery of the shipment or the different Service:
10. That the value of the goods covered by the Service does not exceed the value indicated in the Label;
11. Have indicated the type of Service chosen in the Label.

Customer agrees to indemnify and hold Alfred24 harmless from any liability, cost, damage, or expense, including attorney’s fees, arising out of Customer’s breach of any of these representations, warranties, obligations, and assurances.

11. Limits and disclaimers

The provisions of the following Articles 11.2 and 11.4 are automatically superseded by the conflicting applicable mandatory regulations, if of greater protection for the Customer.

Alfred24’s liability for any loss, damage or delay, even partial, or otherwise resulting from the performance (or failure to perform) of the Services, is limited as follows:

1. where applicable in view of the type of Service offered, within the limits established by the relevant international treaties (e.g., Warsaw Convention (1929), or to the Warsaw Convention as amended by the Hague Protocol (1955) and/or Montreal Protocol No.4 (1975) or the Montreal Convention (1999), Convention on the Contract for the International Carriage of Goods by Road 1956 (CMR) or the different legislation otherwise applicable by mandatory rule);
2. where applicable in view of the type of Service offered, Alfred24’s liability for risks of loss of or damage to the goods during transportation is governed by Art. 1696 c.c. (c.m. by Legislative Decree 21.11.2005 n. 286), and therefore limited to the amount of euro 1.00 (one/00) for each kilogram of goods lost or deteriorated, unless otherwise agreed in writing between the Parties, as well as, for the part not governed therein, by the regulations of the cod. civ. on the contract of carriage; the limit of liability referred to in Article 1696 of the Civil Code shall also be applied in case of delay in delivery, and only in relation to damages that are duly proven by the Customer and that are an immediate, direct and attributable consequence of the delay;
3. Where none of the previous points (a) and (b) is applicable, subject to compliance with the limits imposed by the applicable mandatory rules, Alfred24’s liability shall be limited to Euro 25.00 (twenty-five/00) for each event or series of events constituting the same damaging event or, in the event of loss, theft or damage to the goods covered by the Service, to the lowest market value or the cost of repair of such goods or the part thereof affected by the event, with in any case a charge limited to Euro 1.00 (one/00) per kilogram up to a maximum of Euro 25.00 (twenty-five/00) for each event or series of events configuring the same damaging case. The actual value of an asset will, on the other hand, be determined by the lesser of the cost for repair or replacement and resale at market price, subsisting at the place and time of the request for the performance of the Service.

It is expressly agreed that any refund may also be made digitally on the customer’s wallet in the restricted area of the https://app.alfred24.it/ platform.

Except as provided in Article 11.1 above, Alfred24’s liability is excluded for:

1. Circumstances beyond Alfred24’s control such as (with the listing being for illustrative and non-exhaustive purposes only): natural events including earthquakes, cyclones, storms, floods, fires, disease, fog, snow, or frost; force majeure events including (with enumeration that is merely illustrative and not exhaustive) wars, accidents, terrorist acts, strikes, embargoes, dangers in airspace, local disputes or popular uprisings; national or local disruptions in transportation networks and mechanical problems to modes of transportation or machinery; defects in the goods covered by the Service; criminal acts of third parties such as theft, robbery, and arson;
2. acts or omissions attributable to the Client or third parties (including customs, security, airlines, airports or public officials, police, etc.);
3. goods covered by the Service consisting of items that are goods not permitted under the law or these General Terms and Conditions, even where Alfred24 had accepted the package;
4. delays that occurred in pickup, transportation, or delivery, regardless of the cause of such delay;
5. Services purchased and not used;
6. loss, deterioration, misdelivery, or non-delivery of shipments carried by the carrier, who alone shall be liable for the events subject to such limitations as may be prescribed by law or as the carrier may have wished to agree. The User acknowledges and accepts that the same may not make, against Alfred 24 , any claim for damages except as expressly provided for in these general conditions, and by those of the individual Carrier, which the Customer declares to be well aware of and accept in full at the time of acceptance of the shipment.

12. Limitation and Exclusion of Liability Claims

Complaint for damage, loss or deterioration of the goods covered by the Service that cannot be found at the time of delivery should be reported to Alfred24 Customer Care, through form at the link https://alfred24.it/segnalazioni-e-reclami/ within 7 calendar days from the date of delivery by Alfred24 or within the different terms, where having mandatory character, provided by the applicable regulatory provisions for the type of transport (ex.: 7 calendar days from receipt of the shipment if the carriage is by land, within, to or from a country signatory to the Convention on the Contract for the International Carriage of Goods by Road 1956 (CMR); 21 calendar days from receipt of the shipment if the carriage is by air, within, to or from a country signatory to the Warsaw Convention (1929) or the Montreal Convention (1999), depending on the regulations mandatorily applicable).

Beyond the above time limits, no claim can be made against Alfred24.

Subsequent to the first report, and no later than the statute of limitations prescribed by law or applicable conventions, the Customer must fully document the claim by submitting all relevant information, under penalty of forfeiture.

In order for a damage claim to be considered, the goods covered by the Service and the original packaging must be made available to Alfred24 for inspection.

Except as otherwise provided by any applicable convention and/or law, the right to file a claim shall be extinguished unless legal action has been formally commenced within 12 months from the date of delivery of the goods covered by the Service or such other date on which the Customer or third party could reasonably have become aware of the loss, damage, or delay.

No claim will be found until all storage and transportation costs and charges have been paid.

No amount regarding claims may be deducted or offset by the Customer independently against the storage and transportation costs and charges due to Alfred24.

13. Waivers, failure to release and storage

Notwithstanding Articles 1685, Paragraph 1, 1686 and 1690 of the Civil Code, in the event that the carriage at the expense of the carrier cannot be carried out and/or the shipment cannot be delivered, the Customer will be informed by Alfred24, on behalf of the carrier, as soon as possible, in the manner provided by the Service. Information on the status of the Service is also available on the Alfred24 website at the link https://alfred24.it/tracking/ or via customer service chat.

If the delivery is refused or it is impossible to find the consignee or the Parcel Shop is not working, Alfred24 will request instructions from the Customer or will return the shipped goods upon payment of all charges and expenses, without prejudice to the carrier’s right to apply Art. 1686 c.c.

The Customer waives all rights to the parcel if, after 12 months of storage, no person, upon presentation of the Label, has given instructions or collected the same upon payment of any charge or expense.

Alfred24, in such a case, is authorized as of now by the Customer, also on behalf of any other person who may have an interest, to dispose of the property, including for charitable purposes, in favor of national or international bodies, institutes or foundations, discretionarily chosen.

If the need arises, Alfred24 may keep the goods in storage at its own premises or store them at third-party warehouses or general warehouses.

Except as otherwise stated in the description of the specific Service, the Customer, if requesting the return of the shipment or its redelivery, shall give concrete and actionable instructions. In the absence of timely concrete and actionable instructions, Alfred24 will guard the parcel without, however, assuming any responsibility for their safekeeping.

In any case, after the period stipulated in the explanatory services annex referred to in the relevant sales form has elapsed (in the absence of references, 15 days), they will be returned to the sender, at his or her risk and expense. The Customer agrees to indemnify and hold Alfred24 harmless from any and all claims, expenses, fines, and penalties in general and/or for damages however arising from the foregoing. The Customer is also responsible for the payment of all costs and expenses related to the shipment (including, but not limited to, duties, customs duties, and any taxes or fees) and the costs incurred in returning the shipment to the Customer and/or storing it.

After a further 5 days in the absence of instructions from the customer, Alfred24 may proceed to the recovery of the claims encumbered on the shipment, including by application to the competent authorities for the sale or assignment of the goods lying in stock pursuant to Articles 2756, 2761, 2797 and 2798 of the Civil Code, without prejudice to and without prejudice to any other rights and costs of the customer not recovered.

The Customer also declares that he/she assumes all responsibility for the non-declaration of the contents, for the absence or insufficiency of postage for the transport of packages or parcels, and agrees to hold Alfred24 harmless from any related consequences, including against third parties.

14. Payments

Each Service must be prepaid at the time of entering into and upon acceptance of the terms and conditions of the Service, unless different commercial terms and conditions apply, which the parties will have agreed to in a separate document.

The Customer expressly agrees that, in the event of late payment of even a single invoice more than 10 days beyond the agreed deadline, Alfred24 may exercise its right to suspend any type of Service.

The Customer will be able to choose between the different payment methods:

1. Pre-paid digital wallet
2. Bank Transfer
3. BA.

In the event of late payment of even a single invoice, or in the presence of other prerequisites that may jeopardize, in the sole discretion of Alfred24, the solvency of the Customer, suitable guarantees for the payment of fees may be required for the activation/reactivation of the Service.

Where provided for in the relevant business proposal, accepted by the customer, Alfred24 may charge surcharges for specific Services.

Late payments will result, at the discretion of Alfred24, in the application of interest calculated in accordance with D. Lgs. n. 231/2002, as amended and supplemented, as well as the application of any other measures provided for in the aforementioned legislation on late payment of commercial transactions.

The Customer also expressly declares himself to be a debtor pursuant to and in accordance with Articles 2944 of the Civil Code and 642 co. 2 of the Code of Civil Procedure for the amounts due for the Services rendered by Alfred24.

It is without prejudice, however, to the right to proceed to the recovery of debts in the time and manner provided for by the pro-tempore law in force, without prejudice to the right to compensation for any greater damages resulting from the non-performance.

15. Customs

The Parties mutually acknowledge that should the goods delivered to Alfred24 be sent abroad, the shipper may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional cost of customs clearance will be borne solely by the Customer. Alfred24 has no control over these costs and cannot predict their amount. Customs policies vary considerably from country to country and the Customer should, therefore, contact the local customs office for further information. The Parties also mutually acknowledge that cross-border deliveries are subject to opening and inspection by customs authorities.

16. Insurance and limits on recourse action

For goods deposited at a Parcel Shop with a domestic destination, without prejudice to Alfred24’s exclusion of liability as set forth in these General Conditions and/or the various documents approved by the Parties, the Customer shall be entitled to expressly request the conclusion, in its favor and at its expense, of an appropriate insurance guarantee to cover damages resulting from transportation, beyond the limits established by law and by these General Conditions. In such a case, the Customer will provide any information necessary to secure the shipment, subject to the limitations set forth in the sales form and additional forms regarding the chosen Service. The Customer agrees to use appropriate forms (e.g., specific Label for deposits with insured shipments), if any. Failure to comply with the above will result in Alfred24 being released from liability regarding insurance coverage. Said guarantee, shall be governed by the contractual conditions of the contracting insurance company.

For the purpose of determining damages, however within the limits provided herein, for shipments subject to online purchases, in addition to the documentation of the origin of the goods, as a rule, a copy of the transaction that took place between the parties (order, bank transfer, credit card, etc.) is also required, and that in any case the prescriptions agreed with or prepared by the insurance company will apply. Shipments that are not the subject of sale and purchase (transfer of goods between individuals), can be insured only if in possession of appropriate tax documentation capable of determining their value (original invoice, receipt, etc.), and the insurable value will be the value of the goods at the time of shipment. The damage, if any, is the difference between the value of the goods as defined above and the value of the goods in the condition they are in following the loss. In the event of damage to or loss of any repairable part of the property, compensation will cover only the value of the damaged or lost part even if it has not been separately appraised. Only the cost of repair or replacement of the part itself will be recognized in such a case, excluding any depreciation of the belonging asset.

If, on the other hand, the Customer arranges for the deposit and shipments to be insured directly with a company he or she trusts, he or she is required to agree to the express provision of the clause whereby the Company waives claims against Alfred24. It is understood that if the Customer’s insurance company nevertheless acts in recourse or in any other capacity against Alfred24, the Customer shall indemnify and hold Alfred24 harmless from any amount that the latter is required to pay by virtue of such actions. Any recourse action may not, however, under any circumstances exceed the limits set forth in these general conditions. It is understood that, in the absence of insurance coverage, all damages will be directly assumed by the Customer on its own, given the aforementioned exclusion of liability of Alfred24. For transportation outside the country of origin, the above applies.

17. Delivery Time and Delivery Services

Carriers cooperating with Alfred24, as a rule, execute deliveries based on predefined plans that, in most cases, allow for performance within the SLAs stipulated by the delivery services. However, no strict contractual deadline for delivery is fixed in favor of the Customer or in favor of any other party who may have an interest in the shipment.

With reference to the generality of the Services offered, the carriers who normally cooperate with Alfred24 do not assume the obligation of peremptory delivery within the terms and times indicated, unless this has been expressly agreed upon by means of a special deed signed by a person with appropriate powers. Any indication otherwise agreed or affixed in relation to delivery times/methods (e.g. “urgent”, “by…”, “by the hours…”) on the Label or other suitable document, shall have no legally binding value, even if accepted or countersigned by Alfred24’s appointees lacking the power to change the contractual conditions and/or the delivery methods and times.

The Customer, therefore, assumes all risk and consequent responsibility in the hypothesis of entrusting shipments containing documentation to be delivered to the addressee within peremptory terms or times, and accepts that Alfred24 is exonerated from any and all responsibility for delays and in any case is liable for them within the limits set forth in art.11 of these general conditions.

18. Prohibition of assignment and right of withdrawal

The customer is prohibited from assigning or transferring, in any form, the contractual relationship with Alfred24 without Alfred24’s prior written consent. Purchased Services are likewise not transferable even individually.

The Parties may terminate this agreement at any time by giving 60 days’ notice in writing. Nothing will be due to the other Party as consideration for the withdrawal, except payment for the Service performed by Alfred24 on the effective date of withdrawal.

19. Reference to the Service Charter, applicable law and place of jurisdiction

In case of conflict between the provisions of these General Terms and Conditions and those of the Alfred24 Service Charter (available at the alfred24.co.uk website), the latter will prevail.

The applicable law is the law of Italy, with the exclusion of conflict rules.

For any dispute, the Court of Udine will have exclusive jurisdiction, except for different mandatory forums provided by the legislation applicable from time to time.

Applicability of the General Conditions and Services of Alfred24 Point

These general terms and conditions for the concession of sale of services (hereinafter also referred to as the “General Terms and Conditions”) apply to the Services (as defined below) provided by Alfred24, headquartered at Via Jacopo Linussio, 51, Udine (UD) 33100, registered with the Udine Companies Register, with Tax Identification Number and VAT No. 02922760307, REA no. UD-298189 , and share capital of € 358,112.01 i.v. (hereinafter, “Alfred24”).

E

the company that has registered online at alfred24.co.uk as Point Alfred24 (hereinafter Point)

Alfred24 owns the network under the alfred24 brand.

Alfred24 wishes to expand its network in Italy through agreement with outlets (Mandated Locations) to sell National and International express shipping services, pickup point for shipping and e-commerce returns.

The Services provided by Alfred24 fall within the scope of the postal services regulations set forth in Legislative Decree. July 22, 1999, no. 261, as amended (hereinafter, the “Decree”).

In order to perform the Services, Alfred24 has General Authorization No. 4638/2018 pursuant to Article 6, Paragraph 1 of the Decree, Individual Postal License No. 3834/2018 (jointly, the “Authorizations”).

The Point has adequate facilities suitable for the marketing of Alfred24’s services and the latter is willing to assign its services to it under the terms and conditions specified below.

All of the above being an integral and substantial part of this contract, the following is agreed upon:

Terms and Conditions of Contract

1. Organization of the Point

1.1 Without prejudice, however, to the obligations specifically provided for in this contract, The Point undertakes to promote, in the effective manner, the sale of the products, as well as to protect the interests of Alfred24 with the diligence of a good merchant.

1.2 The Point is required to resell to its customers at the list prices imposed for the services offered by Alfred24. It remains the exclusive right of Alfred24 to modify the price lists by giving notice via web on the portal or through email to the Point of the changes and the effective dates, without this determining rights of any kind in favor of the Point, while still maintaining the contracted margin for each individual service.

1.3 The Point will carry out customer service according to the instructions of Alfred24. without prejudice to Alfred24’s willingness to provide support and coaching of its own employees during negotiations with primary customers and/or for complex services or through Alfred24 Customer Care.

1.4 Alfred24 shall have the right to send its representatives to The Point at any time in order to ascertain the efficiency of its commercial, administrative and technical-support organization, as well as compliance with the covenants of this contract.

1.5 The Point will cooperate with such employees, providing such information as requested, and will be required to show in its full operation its organization.

1.6 The Point is relieved of any liability for delivery mishaps and agrees to comply with the procedures for acquiring shipments and/or returns and the procedure for preparation for pickup by Alfred24 for dispatch to the assigned HUB.

2. Conditions of purchase

2.1 Alfred24 shall have the right to send its representatives to The Point at any time in order to ascertain the efficiency of its commercial, administrative and technical-support organization, as well as compliance with the covenants of this contract.

2.2 The services will be provided by Alfred24 on its own terms and conditions viewable at the link https://alfred24.it/termini-e-condizioni/ which the Point declares that it knows and accepts unconditionally.

2.2 In particular, it remains agreed that:

1. The company with a view to constant improvement of its services reserves the right to make changes in rates without prior notice;
2. Payment for supplies will be regulated through the use of a pre-paid Wallet usable on the Alfred24 platform according to the general terms and conditions of sale.

2.3 Upon processing and checking, of shipments accepted by Points, at Alfred24 Operating HUBs any differences in weight, size and volume found that generate additional and/or ancillary costs will be charged to the Point directly on the Wallet.

2.4 Costs arising from stock, handling returns and non-delivery of parcels will be charged to Wallet.

2.5 Alfred24 with a view to expanding business development for the B2B segment, understood as directional customers and/or large customers, reserves the right, whenever the need arises, to be able to apply different premiums to the Point by notifying the Point by email, which it accepts and still remains obligated to perform the service.

3. Express termination clauses and unilateral withdrawal

3.1 In addition to the ordinary causes of termination provided for by the regulations in force,(art. 1453 et seq. c.c.) it is agreed that will constitute specific causes of immediate termination of the concession relationship:

A. Failure to comply with the terms of this contract.

B. Failure to comply with price lists imposed by Alfred24

In the above assumptions, Alfred24 will send a notice of default to Point, in accordance with the terms and forms of Art. 1454 c.c.. Upon expiration of the allotted time limit, the contract termination will operate as of right.

C. The initiation of acts evidencing a state of insolvency of the Point;

D. The voluntary liquidation of the Point;

E. Any change in the structure or management of Point, such as the sale of a business in any capacity, change in ownership or administrative bodies.

In the above assumptions, Alfred24, to which the Point is required to notify the change within 15 days of its occurrence, reserves the right to unilaterally terminate the contract with a notice of 30 days

4. Additional obligations

4.1 Institutional and prestige advertising will be carried out directly by Alfred24, which will bear the related expenses, any local advertising may also be carried out by the Point but must have the approval of Alfred24 on the species, graphic form and related manner. Any extraordinary promotional initiatives must be authorized in advance by Alfred24.

4.2 The Point agrees not to disclose, nor to use for non-contractual purposes, even after the termination of this contract, any trade or business secrets, confidential information of which it has become aware in its activities under this contract.

4.3 The firm, company name or trademarks of Alfred24 shall not appear in the firm, company name or trademarks of the Point’s enterprise, even in combination of words unless Alfred24 has given prior written permission on the graphic form and related manner.

4.4 The Point will be required to use the distinctive signs of Alfred24, however, for the sole purpose of identifying, advertising and selling Alfred24 services, clearly manifesting to third parties its status as a Point “mandated location”

4.5 The Point will promptly keep Alfred24 informed of any acts of unfair competition, or violations of industrial property rights made by third parties and concerning the products.

5. Duration

5.1 The term of this contract shall be 24 months from the date of acceptance hereof; if upon expiration neither party has given 90 days’ notice by PEC of its intention to terminate, the contract shall be deemed extended for similar periods under the conditions all herein provided.

5.2 From the time of the termination of this contract, the Point is prohibited from using or permitting the use of Alfred24’s distinctive signs In particular, it may no longer use Alfred24’s title of agent and must remove any distinctive signs of Alfred24 from signs or signage; it may not use its name or trademarks in letterhead, printed matter, brochures and advertising material, or otherwise directed to third parties.

5.3 Upon termination of this contract The Point shall return any advertising or illustrative material in its possession made available by Alfred24.

5.4 Except in the case of termination through the fault of either party, the termination of this contract shall not give rise to any rights to indemnity, or compensation of any kind.

6. Privacy and data processing

6.1 Pursuant to and in accordance with art.13 of Leg. 196/2003, as amended, as well as pursuant to the GDPR, the personal personal and fiscal data relating to the Contracting Parties will be mutually processed by them, in electronic format, for the sole purpose of concretely executing the Contract itself as well as, more generally, to enable an effective management of the business relationship, including for credit protection purposes. Without prejudice to the communications required by legal obligations, the data may be communicated by each of them to subjects such as: credit institutions, consultants and professionals, insurance companies, companies operating in the transport sector, etc. For the same purposes, the data may come to the attention of the categories of data processors who, within the corporate structures of each of the Parties, operate in the commercial, administrative. The Parties also informed each other of the names of any data processors designated by each.

6.2 By signing this Agreement, the Parties express their mutual consent to the processing of their respective own data.

7. Regulations

7.1 The Point by entering into this contract agrees to become the Mandated Headquarters of Alfred24 and agrees to comply with all postal regulatory requirements available at(http://www.sviluppoeconomico.gov.it/)

7.2 The Point in the restricted area of the Alfred24 platform will have the opportunity to view and download copies of the ministerial licenses of Alfred24, the Alfred24 Service Charter filed with AGCOM

7.3 The Point will display an Alfred24 sticker containing a QRcode that will be used by the Point’s Customer to browse Alfred24 Licenses.

7.4 The Point agrees to hold Alfred24 harmless from any consequences arising from its failure to comply with the postal regulations available on the site(http://www.sviluppoeconomico.gov.it/)

8. Disputes

8.1 All disputes relating to the interpretation, execution and/or termination of this contract shall be brought to the exclusive jurisdiction of the Court of Udine, expressly excluding other competing forums

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